Gif's "unloading"/ disappearing from my mural

edited March 2022 in Ask a Question

I've uploaded a GIF that is about 25mb to one of my MURALs. When I reload the page or if the page stays open long enough it will show up as just a gray box. No visual, not even a static image from the GIF. Image is not transparent. When someone else goes to view the page it also turns up as a gray box.

Just tried to upload a smaller version (11.5mb) of my GIF and it's still disappearing after a reload


  • Well the gif stays now, but static images are now grey boxing on another page

  • Meghan
    Meghan ✭✭✭

    @C_Blank- we'll take a look at this one and see if we can help! Could you share the device/browser you're using?