Right-click crashes the app

davidkish
davidkish
in Mural Product

When I right click on a Mac to access the object pop up menu, the screen goes blank and I have to restart the app. Anyone experience this and know how to fix it?

Comments

  • Alexanderge
    Alexanderge

    Exactly the same for me also since apps. Jan 23!

    It is so bad that I am seriously thinking about leaving Mural and move to another product which I don't like. PLEASE HELP US !!!

  • Meghan
    Meghan ✭✭✭

    Hi @davidkish-

    I'm sorry to hear this is happening to you! I will pass your feedback to support and see if we can get some help.

    @Alexanderge- could you share the device and browser you're using to help us add more details to the feedback I'll share with support?

  • Alexanderge
    Alexanderge

    Thanks Meghan!

    great that you answer that quickly!

    here my data setup: MacBook Air M1, 16 GB RAM, MacOS Ventura 13.2.1 (always last Version in use). Roughly with Ventura 1st issue occurred as described above by David.

  • Meghan
    Meghan ✭✭✭

    Of course, @Alexanderge- happy to help! Passing this feedback to support now.

  • blopez
    blopez Mural Team mod

    Hi there @Alexanderge & @davidkish

    My name is Ben from Mural's Support team!

    Are you still experiencing these issues? We need to do further troubleshooting and we are unable to continue this type of support through the Community forum. We will need screenshots or video recordings of the issue. Would you mind opening an email and attach these behaviors by writing to suppo[email protected] or would you mind contacting via the chat feature?

    Looking forward to hearing from you, we have 24/7 support and we are more than happy to assist you as fast as possible with this or to report the issues should it be a bug so that our team can report and track accordingly.

    Let me know if more questions come up!

    Best,

    Ben

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