Tried the help desk yesterday afternoon and no response. Now emailing the Mural community to try and solve.
Hi there @cheongng
My name is Ben from Mural's Support.
I checked on our history of conversations on the Support's end and I can see my colleagues Andrew and Megan helped you with your queries on the spot that same day. As far as I can see, your questions where answered and resolved as you confirmed you did not have any further questions.
Is it possible that you are referring to a different request you sent after the one on February 3rd? If so please let me know and I will be happy to further assist since I have not been able to find any communications after the one on February 3rd, 2023.
To clarify the last part of your conversation on that day with another colleague called Adrian, bear in mind he was pointing you out to the Community to request whether visitors could export or download murals as a feature request, rather than to solve the situation here.
To clarify why visitors are unable to download or export content:
As a visitor, you can access a mural without signing in, which means anybody in possession of the invitation link could potentially access the mural. Due to the sensitivity of content and to protect the data created by the mural owner, visitors cannot download or export murals by defect as they will need further permissions to do so. As a visitor, you can ask your colleague to invite you to the mural within the free workspace as a member and give you ownership rights of the mural, this way you will be able to duplicate it in an external workspace (the one you paid for example). An easier step would be if you could invite as a member your colleague owner of the mural you needed to your paid workspace, then he can copy or move it to your workspace directly in a room you specify.
Please let me know if more questions come up!
Thank you, @blopez! @cheongng, let us know if this response helps. 🙂