Why do screenshots no longer display in Mural?

edited February 16 in Ask a Question

I'm a UX researcher and very often use Mural to analyze screens and flows from all kinds of web experiences. The screenshots no longer display. I instead get this file that I can rename or download. Without this functionality, I'll need to hop to something else immediately like FigJam. I prefer Mural though. Please help, thanks all!


  • Meghan
    Meghan ✭✭✭

    Hi @MAS! I've shared a tiny recording below- let me know if this helps!

    What is happening to you isn't occurring from my end, but that doesn't mean I'm not missing something. Could you share a screencast of what is happening to you or explain a bit further? What device and browser are you using?

    Happy to help- we'll get you what you need!