Importing images opening into a new window when double-clicking on them.

bsarni
bsarni
edited July 2021 in Ask a Question

Not sure if anyone is having this problem. When I am creating a custom Mural board, if upload images or pdf's from my computer to use for an activity - Mural automatically creates an "open" hyperlink in the bottom right-hand corner of the image or pdf. If you click on it, the image or pdf opens in a new browser window. Not really a problem unless you double-click somewhere on the image to place a sticky/post-it. When you double-click, it does not create a sticky but opens the image in a new window!

I do not remember this happening before. The only way to create a post-it on an image like that is to double-click outside of the image and move the sticky over or create a sticky from the text controls on the left had menu.

Does anyone know a way to remove this automatically created hyperlink? It does not happen on imported images but on many. Very frustrating for customers trying to use that image as a template for something we are working on.

Best Answer

  • AizaMarie
    AizaMarie Mural Alum mod
    Answer ✓

    Hello @bsarni, my name is Aiza from MURAL Support. I'd be glad to help you with this.

    What you are experiencing is normal behavior when you try to double-click on the PDF to create a sticky. At the moment you can add stickies to the PDF when your double click outside the PDF or when you drag the sticky from the toolbar, like in the gif below.

    sticky_pdf.gif

    I hope this helps.

Answers

  • cmarin
    cmarin

    Hi,

    i have the same issue with the automatic hyperlink. it's annoying.

    is there any way to remove that automatic hyperlink?

    Best regards,

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