Error- Stuck on 'Adjust Zoom Level'

edited August 2021 in Ask a Question

Hey everyone,

I hoping someone has a tip that can help me out.

I'm a teacher at Werribee Secondary college (Australia) and my school has been planning on using Mural through MS Teams to facilitate a couple of activities.

We are having some staff reporting that they are getting stuck on the 'Adjust Zoom Level' screen and are unable to close the box and enter/interact with the mural.

We have been instructing staff to rejoin the session and this seems to be working to an extent.

I was just wondering if there is some cause of this issue and if there is a solution we can pass on to our staff.


Brett Munro


  • AizaMarie
    AizaMarie Mural Alum mod

    Hi @MrMunners

    My name is Aiza from MURAL Support. Sorry for responding so late. But I am here and ready to look into this for you.

    I am not aware of anything reported of the same sort. Do you happen to have a screenshot or screen recording of this behavior? If you have them, you can also send them to me in a private message and I'd gladly check them for possible bugs.