Pop Out Feature Not Working for Anyone but Creator

I am trying to build a mural wall for a huge event. We need the images placed on this wall to pop out when they are hovered over. We are pressing X and nothing is happening. Please assist.

Answers

  • Irish
    Irish Mural Team mod

    Hi there,

    Irish here from MURAL support. Happy to help you out with this. Would you be able to send us an email at supp[email protected] so that we can check what's happening on your end?

    I'm happy to look into this for you. I just need to confirm a few pieces of information to help me with the troubleshooting.

    1. Is this happening in all of your murals or just one?
    2. Can you please share with me the link to one of the murals it happens in?
    3. Can you take a screen recording of what happens when you try to do this?
    4. Is it ok if I go in from the backend and test that way I can view more clearly what could be going on?
    5. Can you please try clearing the browser cache and cookies then reloading the browser? Did you get the chance to do this yet? Are you having the same issue using a different browser like Mozilla Firefox? Have you tried it in the Incognito or Private window too?

    Please email your response to [email protected]


    Thank you in advance.