✅ Adopted Feature Idea: No Export available?

nmidolo MCN
edited May 10 in Adopted Features

Since a couple of days, I am trying to export some areas from a MURAL Board to PDF. I get the usual notification to wait a few minutes, but I simply do not get any mail to download the file, since at least 2 days. Thats frustrating, I need to finish a documentation...

What can I do to fix this, is there an alternative way to the download an area as PDF-File?

Kind Regards,


1 votes

Completed · Last Updated

This feature has been adopted by the Mural Product Team! More information on this feature can be found at updates.mural.co.


  • manuel
    manuel ✭✭✭✭

    Same here. I've not been able to export for a week or so now and as far as I know, nothing has been changed on our setup. Have you tried to check back with customer support?

  • I checked back with the customer support. They told me to whitelist a couple of IP-adresses. I changed again nothing and the other day it worked again. So at the moment it is working again, but I have still no clue, why the export is somestimes broken...

  • manuel
    manuel ✭✭✭✭

    Oh. Thank you, @nmidolo for the info! I guess I have to check back with other users and support again. Thanks for letting me know that it's strange on your site, too.

  • drewan
    drewan Mural Team mod

    @nmidolo @manuel Thank you both for raising this, and for your patience. The team is hard at work on making improvements to this important area of functionality, we will release them as soon as we can. Please continue to reach out to our awesome Support team when encountering this or other questions.

  • manuel
    manuel ✭✭✭✭
    Answer ✓

    I've deinstalled the MS Teams App and Integration yesterday and suddenly I've received mails again. Was strange, because I cannot change the Notification settings to MS Teams again after reinstalling the app, but it looks like that I can export again :-)

  • Meghan
    Meghan ✭✭✭
    Answer ✓

    This feature has been adopted by the MURAL Product Team!

    More information on this feature can be found in our resources section of the MURAL site. If interested in beta testing for this feature, feel free to sign up through our form (and as always, share feedback with us in Community)!

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